Accessing This Knowledge Base Guide
There is no need to remember where to find this knowledge base.
To access the Forest Rock Knowledge Base, first navigate to Our Online Web Shop.
Once the page has loaded, locate the main navigation bar at the top of the site
and click on the “Resources” tab. This will open a drop-down menu displaying several options;
From here, simply select “Knowledge Base”. This will take you directly to this Knowledge Base, where you can browse articles, technical guides, and support documentation. There is also a Downloads site as well as a fairly detailed list of Product Datasheets | Forest Rock
Technical Support
We provide technical support to our clients during business hours for a range of products:
-
Tridium Niagara products – requires Tridium Niagara annual Support agreement with Forest Rock.
-
Skyspark Analytics – requires SkySpark annual Support agreement with Forest Rock.
-
Any other product purchased from Forest Rock – free technical support.
Phone : +44 (0) 330 660 0567
Support email : support@forestrock.co.uk
Sales email : sales@forestrock.co.uk
Opening Hours
Monday to Friday : 9am-5pm
Saturday to Sunday : Closed
Self Service Support
The Forest Rock Knowledge Base is designed to provide a comprehensive self-service support resource, enabling users to quickly find answers, troubleshooting steps, and technical guidance without needing to contact the support team. By accessing the Knowledge Base, users can explore a wide range of articles, product documentation, and practical how-to guides that address common issues and configuration tasks across supported systems. This allows many queries to be resolved efficiently and at any time of the day or night, reducing downtime and helping users build a deeper understanding of their solutions before escalating to Technical Support where required.
We hope you find the Knowledge Base a valuable and easy-to-use resource for supporting your day-to-day engineering and troubleshooting needs. It is designed to give you immediate access to practical information and proven solutions, helping you resolve issues quickly and efficiently. However, if you require further assistance, our Technical Support team is always available during business hours. we look forward to speaking with you and providing any additional support you may need.
Kind Regards
Paul Martin
Technical Lead
Other Resources & Customer Survey:
💬 Don't miss out! Follow the Forest Rock News channel on WhatsApp Click Here!
💬 We’d also love your feedback! Please take a moment to complete our quick Customer Survey
It only takes a minute and helps us serve you better!
IoT Devices for BMS, Automation & Smart Connectivity | Forest Rock