"Helping us deliver better support, every time"
How your feedback helps you
Helping us deliver better support, every time
At Forest Rock, we’re committed to providing reliable, high-quality technical support. One of the most important ways we improve our service is through a “customer feedback survey” form.
Whether your experience was excellent or there’s something we could have done better, your input helps us to shape how we support you and other customers moving forward in the future.
Your feedback has a direct impact on the service you receive.
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Faster resolutions – We identify common issues and improve our response processes
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We also create customer facing KB articles to help you resolve your issue quicker
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Clearer guidance – We refine documentation and support responses based on real-world use
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Our documentation is regularly reviewed from customer feedback or new updates
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Better communication – We adjust how we engage to make support easier and more effective
Simply put, your feedback helps us solve problems more efficiently for you in the future.
How your feedback helps improve our support
Every comment we receive is reviewed and used to improve our support services.
We use feedback to:
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Identify areas where we can respond faster
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Improve technical accuracy and clarity
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Enhance our Knowledge Base and troubleshooting guides
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Streamline ticket handling and follow-up processes
This allows us to continuously evolve our support offering based on real customer experience, not assumptions.
Supporting smarter solutions
Feedback doesn’t just improve support tickets, it helps improve the wider experience:
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Better system recommendations
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More useful Knowledge Base content
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Improvements to products and integrations
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Smarter engineering and configuration guidance
Your input contributes to building more reliable and effective solutions across all projects.
How to provide feedback
We aim to make feedback quick and simple. You may be asked to provide:
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A 1–5 star rating ⭐
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Whether your issue was resolved, partially resolved, or unresolved
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Any optional comments or suggestions
Even a short response by email directly if you prefer, helps us to understand what’s working well and what we can improve upon. We don't know everything and sometimes we have to pass your support information onto the manufacturers, who can sometimes have different priority time scales to our own, so bear that in mind if we have had to escalate an issue for you.
Thank you for your input
We genuinely value every piece of feedback we receive. It allows us to:
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Improve our service quality
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Support you more effectively
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Deliver a better experience for all customers
Thank you for taking the time to share your thoughts, it makes a real difference.
If you need more help:
Then why not contact our sales or support team.
sales@forestrock.co.uk or support@forestrock.co.uk
Other Resources & Customer Survey:
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💬 We’d also love your feedback! Please take a moment to complete our quick Customer Survey
It only takes a minute and helps us serve you better!
IoT Devices for BMS, Automation & Smart Connectivity | Forest Rock