Need Help? Contact Technical Support
If you’re experiencing an issue, our support team is here to assist. Email support@forestrock.co.uk with a clear and descriptive title, such as “Touch Function Issue on ISMA-D-PD10C-B1 HMI not working.” Include screenshots showing the device serial number and wiring connections, and provide a detailed description of the problem. When possible, share a short video via WeTransfer to help us diagnose the issue quickly. For Niagara-related problems, always attach the Application Director log file as a screenshot or text file (ensure it’s not too large). This information allows us to identify anomalies and provide accurate solutions.
Transferring a License
If you’re upgrading your PC and need to move your Niagara license, we’ll need some key details first. Please provide the “HostID” of your old PC and the “HostID” of your new PC. This information ensures we can generate the correct license transfer. To make the process smoother, download the latest version of Niagara from our Forest Rock Downloads site: Forest Rock Downloads this guarantees you’re running the most up-to-date software before applying your license.
You can send Licensing Requests to us here at Technical Support, however it’s sometimes quicker to email our sales team directly: sales@forestrock.co.uk
Share Your Solutions & Provide Feedback
Once your issue has been resolved, either with our help or through your own troubleshooting, it’s always valuable to share your findings. Providing feedback on what worked helps us build a stronger Knowledgebase and support the wider community. By contributing successful fixes and insights, you enable others to solve similar problems faster and more efficiently.
Together, we can create a resource that benefits everyone.