Customer Knowledge Base
Customer Knowledge Base
Breadcrumbs

RAC18-IP - Software Manager - Unable to upload libraries to the controller

image-20260106-130337.png

Issue Summary

Uploading libraries to the RAC18-IP controller fails, and an error message appears in a pop-up window during the process.

Symptoms

  • A pop-up error window displays a message indicating that library upload has failed.

  • Libraries do not install on the controller.

  • Controller remains without required libraries after attempted upload.

Root Cause

The OS version installed on the RAC18-IP controller is newer than the version of libraries available locally in the iC Tool. This mismatch prevents successful upload.

When Does This Occur?

This issue typically occurs when:

  • The controller has been updated to a newer OS version.

  • The local iC Tool installation is outdated and does not contain compatible libraries.

  • Attempting to upload libraries without first updating the iC Tool.

Solution

  • Download the latest version of iC Tool from the https://www.ismacontrolli.com/download-center.

  • Install the updated iC Tool on your PC.

  • Launch iC Tool and connect to the RAC18-IP controller.

  • Upload the libraries using the updated tool.

    • The newest iC Tool version includes the correct libraries for the controller’s OS.

Prevention

  • Always ensure you are using the latest iC Tool version before uploading libraries.

  • Check for updates regularly on the iSMA CONTROLLI Download Center, especially after OS upgrades on the controller.

Product: iSMA CONTROLLI RAC18-IP
Category:Troubleshooting
Related Guides: